Yeah, so, I miss Saturn.
I have a 2007 Saturn. Before that I had a 2004 Saturn. Before that I had a 1999 Saturn.
One of the things I loved about Saturn was its customer service. I know I sound like a commercial, but it’s true. You see, when it comes to cars and maintenance plans and changing oil and crap like that, I’m not interested. I just want to put gas in the car and drive.
That’s why my Saturn service plan was so rad. They put a little sticker on my window telling me when to come back in for maintenance. When I do bring it in, they do everything. They fix burned out brake lights, change oil and other precious fluids, etc. Hell, they even wash and vacuum the car. I have never washed any of my Saturns. AND, it is all part of the cost of the car. So, I don’t have to worry about shelling out money to get the car serviced. I can just make an appointment and take the car in. Easy.
Well, it’s used to be easy.
Now, all the Saturn service centers are run by Chevrolet. I brought my car into today, and I noticed a serious decline in service.
They didn’t call me when my car was ready. I just showed up before they closed: “Ummm, can I have my car now?” They didn’t wash my car or vacuum it. WHAT? Do they expect me to wash it like some sort of commoner?! AND, they didn’t put the little sticker on it telling me when to come back. How am I supposed to know when to bring the car back? Pay attention? Write it down? NEVER!
David and I are talking about getting a new car next year. He feels like the Saturn is “my car,” and I think we should just get a new car that’s “our car.” I really do love my Saturn. It’s a good, little car. Sadly, they don’t make Saturns anymore, and if this is the service I can expect from other car companies, I’m in for some serious disappointment.